Legal Information

Privacy Policy

Last updated: December 17, 2024

Introduction

KSM Media Walls ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ksmmediawalls.co.uk and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms on our website
  • Request a quote or consultation
  • Contact us via email or phone
  • Interact with us through WhatsApp
  • Subscribe to our newsletter or updates

The personal information we collect may include:

Name
Email address
Phone number
Address (for quotes)
Project details
Budget information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

  • IP address and general location data
  • Browser type and version
  • Device information (type, operating system)
  • Pages visited and time spent on pages
  • Referring website addresses
  • Date and time of access

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

To respond to your enquiries, provide quotes, and deliver our media wall installation services

Communication

To contact you regarding your project, send updates, and provide customer support

Website Improvement

To analyze website usage and improve our user experience through analytics tracking

Marketing

To send you promotional materials and updates about our services (with your consent)

Legal Compliance

To comply with applicable laws and regulations

Website Contact Forms

When you submit a contact form on our website, the information you provide (including name, email, phone number, and message) is securely transmitted to us via email. This information is:

  • Used solely to respond to your enquiry and provide the requested services
  • Stored in our email system and customer relationship management tools
  • Not shared with third parties except as necessary to fulfill your request
  • Retained for as long as necessary to provide services and comply with legal obligations

Note: All form submissions are encrypted during transmission to protect your personal information.

WhatsApp Click-to-Chat

Our website includes WhatsApp click-to-chat buttons that allow you to initiate conversations with us directly through WhatsApp. When you use these buttons:

  • You are redirected to WhatsApp's platform (web.whatsapp.com or the WhatsApp app)
  • Your phone number and messages are handled by WhatsApp according to their privacy policy
  • We receive your messages through our WhatsApp Business account
  • Conversations are subject to WhatsApp's end-to-end encryption
  • We store conversation history to provide better customer service

Please note that WhatsApp is a third-party service operated by Meta Platforms, Inc. We recommend reviewing WhatsApp's Privacy Policy for information about how they handle your data.

Analytics & Tracking Technologies

We use analytics tools and tracking technologies to understand how visitors use our website and to improve our services. These may include:

Cookies

Cookies are small text files stored on your device. We use cookies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website functionality and user experience
  • Track the effectiveness of our marketing campaigns

Analytics Services

We may use third-party analytics services such as Google Analytics to collect and analyze information about website usage. These services may use cookies and similar technologies to collect data including:

  • Pages viewed and time spent on each page
  • How you arrived at our website (e.g., search engine, direct link)
  • Your general geographic location (city/country level)
  • Device and browser information
  • Click behavior and navigation patterns

Managing Cookies:

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or delete existing cookies.

How We Store & Handle Enquiries

Data Storage

When you contact us through our website, phone, or WhatsApp, we store your enquiry information in:

  • Email systems: Form submissions are sent to our business email account
  • Customer records: We maintain records of all enquiries and customer interactions
  • Project files: Information relevant to your project (quotes, designs, specifications)
  • Communication history: Records of phone calls, emails, and WhatsApp messages

Data Retention

We retain your personal information for as long as necessary to:

  • Provide the services you requested
  • Maintain records for warranty and support purposes
  • Comply with legal, accounting, and regulatory requirements
  • Resolve disputes and enforce our agreements

Typically, we retain customer enquiries and project information for up to 7 years for business and legal purposes. After this period, data is securely deleted or anonymized.

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

Secure HTTPS encryption
Password-protected systems
Limited access to data
Regular security updates

Important: While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Third-Party Services & Disclosure

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Email service providers: For sending and receiving communications
  • Analytics providers: To understand website usage (e.g., Google Analytics)
  • Cloud storage providers: For secure data storage and backup
  • Communication platforms: WhatsApp (Meta) for messaging services
  • Payment processors: If applicable for processing transactions

These third parties are contractually obligated to use your information only for the purposes of providing services to us and to maintain appropriate security measures.

Legal Disclosure

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, law enforcement).

Your Privacy Rights

Under UK GDPR and data protection laws, you have the following rights regarding your personal information:

Right to Access

Request a copy of the personal data we hold about you

Right to Rectification

Request correction of inaccurate or incomplete information

Right to Erasure

Request deletion of your personal data (subject to legal requirements)

Right to Object

Object to processing of your personal data for marketing purposes

Right to Data Portability

Request transfer of your data to another organization

Exercise Your Rights

To exercise any of these rights, please contact us at:

Info@ksmmediawalls.co.uk 07557 024 224

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Post the updated policy on our website
  • Notify you via email if the changes materially affect how we handle your data

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Questions About This Policy?

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to contact us.

Email Us Contact Form

KSM Media Walls, East Kilbride
Phone: 07557 024 224